A restaurant chain with multiple outlets was facing challenges in managing customer orders, delivering food on time, and keeping track of inventory levels. They were receiving a high volume of orders, which were difficult to manage manually. The traditional ordering process was time-consuming, and the chances of human error were high. Additionally, the staff was overwhelmed with customer inquiries, and it was becoming difficult to respond to each query promptly.

The restaurant chain considered various options to streamline their operations, improve customer satisfaction, and boost revenue. They explored the possibility of implementing a digital solution that would enable customers to place orders online, reducing the dependency on the traditional ordering process. They also considered automation to manage their inventory levels and ensure that the restaurant always had the necessary ingredients to fulfill customer orders. Furthermore, they wanted to provide a more efficient customer service experience by introducing a chatbot to handle customer inquiries.